Support For Our Accounts
Software Customers

If you’re an existing customer of ours then you can find all of the relevant phone numbers and email addresses for our support team below. The quickest and easiest way to reach the team you need is to use the dedicated number or email address for them.

If you’d prefer to log your own ticket, check on the status of an ongoing ticket or access support FAQs, please visit our customer portal.

 

Customer Portal > Support Contact Details >

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Customer Portal

If you’d prefer to log your own ticket, check on the status of an ongoing ticket or access support FAQs, please visit our customer portal.

Visit Customer Portal >

Accounts Software Customer Experience Contact Details

The fastest way to contact our Customer Experience teams with issues related to any of our accounts software products is by telephone, but they may also be reached via email. The contact details for every one of our accounts software products can be found below.

Opening Hours: 09:00 – 17:00 Monday – Friday (excluding bank holidays).

Microsoft Dynamics 365 Business Central Customer Experience Contact Details

The fastest way to contact our Customer Experience teams with issues related to Microsoft Dynamics 365 Business Central is by telephone, but they may also be reached via email. The contact details for our Business Central support can be found below.

Opening Hours: 09:00 – 17:00 Monday – Friday (excluding bank holidays).

BC Support

Business Central

 
t: 01724 400301 – Option 5
e: dynamics@thehbpgroup.co.uk
p: Find resources or log a ticket

Support

Business Central Videos

We have a number of product and ‘how to’ Business Central videos, which you can access and refer back to whenever you need to.

w: Access Business Central resources

Important Security Information

In order to keep your data and system access secure it is important to understand the methods we use to contact and connect to our customer systems. Please be vigilant when speaking to anyone about your IT or software systems and if you have any concerns, contact us using the details explained below before allowing anyone to access your IT network or software systems.

Support

Remote Support Connections

Our support teams access your system the same way each time and will only ever ask to connect your device(s) using the following URL:

https://www.hbpsupport.com

More information below >

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If for any reason you are using your own tool to share your screen or system, then please ensure that you are connecting to us. We would advise that you phone us to arrange this before connecting your own system to anyone else (including us).

Support

Support Ticket Access

Access to your existing support tickets, as well as the option to log a new support ticket, should be completed via:

https://nhd.hbp-group.co.uk/portal/

More information below >

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Tickets can also be raised, screenshots taken and the Customer Portal accessed via the icon that appears in your system tray in the bottom right of your PC. This can be accessed by clicking the upwards arrow, followed by The HBP Group logo icon:

hbp icon

Alternatively, tickets can be raised using the relevant phone numbers or email addresses on this page. All tickets will be accessible via the above URL which can also be accessed via the system tray icon which we install on each device we support.

Support

Security Changes

Any changes required to your system, either relating to the system set up itself or relating to user access, must be logged via https://nhd.hbp-group.co.uk/portal/ or by email (using the relevant email address on this page).

More information below >

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Any password changes will be confirmed via a phone call and will be sent in an encrypted email.

Any major system changes will be discussed over the phone with the relevant contact(s) within the organisation involved.

We will only make changes to your system with the approval of the confirmed security contact(s) within your organisation.

Other Helpful Contact Details

Do you need to speak with another of our internal teams? If you have a query related to accounts or anything operational, you can reach them using the contact details below:

Our Finance Team

t: 01724 400308
e: finance@thehbpgroup.co.uk

Our Operations Team

t: 01724 400345
e: operations@thehbpgroup.co.uk

Contact 0800 0433 106 info@thehbpgroup.co.uk
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