Without a doubt, the two biggest things that matter to businesses when it comes to Accounts and ERP Software updates or issues occurring, is being able to speak to someone quickly and getting the issue resolved as fast as possible. That’s why we’ve worked hard to have some of the quickest response and fix times available for any software support company, anywhere. But how do we do it?
With SmartCare, you get unlimited support and consultancy around the support packages you choose. That means you can get structured, tailored training and resources around the areas of Business Central that you and your teams use daily. From training and tailored help sheets, to support when something isn’t quite working right.
With over 40 years providing solutions, you’re in safe hands. You’ll always be speaking to an AAT accredited support member and our management team support our team by ensuring support ticket loads are balanced. Average fix time is approx. 2hrs and 30min for accounts support tickets, with an average response time of 20 minutes.
Our SLA is simple: maximum 1-hour response times. Providing reliable support is so important to our business, that’s why we structure our software support team into dedicated product roles and by training them to high standards (AAT Accredited) our support team can understand and fix issues quickly. An expert is only a call away.
We’re proud of our average response and fix times, but what really matters to your business is your own response and fix times. During regular review meetings with your dedicated Account Manager, we’ll show you what they are, which people are logging tickets, common issues and we’ll make recommendations to make things even better.
Our organisation consists of three businesses; HBP Systems Ltd. Kamarin Computers Ltd and Jugo Systems. HBP are based in Lincolnshire, Kamarin in Cambridgeshire and Jugo in Hampshire. Between us we cover the vast majority of the UK and work under The HBP Group name to provide a seamless service between our northern and southern offices.
About UsWe specialise in providing accounts software solutions and accounts software support to businesses in multiple industries across the UK. Our 40+ years of experience and award-winning support, means you’re in safe hands.
Our team are on hand to support you across all areas of Microsoft Dynamics 365 Business Central from 9am – 5pm, Monday – Friday. With SmartCare, support from an accredited expert is only every a phonecall away. Plus, with over 40 years experience designing and supporting accounts software packages, we’re perfectly placed to support your business and your team.
You’ll have unlimited telephone and email access to our support team
Logging a ticket is simple and fast through our HBP Group Helpdesk Portal
You’ll have access to a range of helpsheets and guides as standard
Where required, we can also create and provide you with tailored help sheets
Get unlimited project consultancy on your selected areas of support
Understanding your current processes is a vital when it comes to succesfully implementing and maintaining a software solution. If you are wanting to get more out of your ERP system, our Business Process Review identifies areas of challenge in your organisation and how we can help to support you and your business.
Following an initial discussion, we can make recommendations and provide a detailed proposal of areas where our team can help you to build out your ERP system so that it does more for your business, with in-depth training and support. It takes around 30-45 mins to have an initial chat and it’s completely free!
Our support team are AAT accredited, meaning not only are they committed to delivering high levels of support and always available to answer any questions, but they also have an understanding of the financial processes and procedures that occur in your department. With SmartCare, you get to build your own support package, so you only pay for what you need.
Training and support which is defined by you – what you need is what you get. Our team of experts will provide you with in-depth training and support on the areas of Microsoft Dynamics 365 Business Central that you require help with.
Whether its new employee training on the purchase ledger with a finance pack, or you’re looking for guidance on how you can simplify your sales and inventory forecasting and stock reserves. We can help.
That’s right, no receptionist or call handlers will stand in the way of you contacting our support desk, instead you get a direct line to the support team so you can speak to someone and get your query resolved quickly.
Our average call wait time is less than 2 minutes and if you decide to log a ticket with us online or by email, then we promise a 1-hour response time – although in reality, this normally takes 30 minutes max.
The process of managing support tickets and allocating them to our engineers in an efficient manner is a vital component in the high quality of service that we offer.
Ticket volumes are measured in real time, so that workload is balanced between engineers and with a simple two-tier support split. That allows us to escalate issues within the team, so we can quickly get the right people allocated to the right jobs.
The quality of support provided is directly related to the technical ability of our staff, which is why, as an absolute minimum, every one of our support consultants is AAT accredited and they have a vast understanding of financial processes and Microsoft Dynamics 365 Business Central in general.
Our teams are there to assist. From resolving an issue with the day-to-day running of your platform, providing your teams with help sheets and guides or demonstrating areas to new employees.
To ensure that you have a dedicated point of contact within The HBP Group, we assign you an Account Manager who oversees our support contracts with you. All of our Account Managers have a huge amount of experience in the industry and have all worked in a technical capacity, so they understand accounts software.
As well as providing regular updates, statistics and reviews of our performance, your account manager will also help you with anything else you need from us.
If you’d like to know more about each area of Microsoft Dynamics 365 Business Central then we’ve broken down the software into key areas so you can delve a little deeper. It’s important to remember that Business Central works together as one solution, combining the data and information from your finance, operations and sales teams to provide accurate and real-time reports on your organisation’s activities.
Easy access to the general ledger, workflows and audit trails, bank management, budgets, deferrals, bank reconciliation, dimensions, fixed assets and currencies. It’s all there, and with powerful insights into your data.
Finance Management >
No more wasted time spent locating products. Easily trace items as they move across internal warehouses, or outbound and inbound transactions and for general quality assurance, warranties, product recalls and expirations.
Warehouse Management >
Optimise your inventory levels, with built-in intelligence that predicts in real-time what to replenish and when, so you only receive what you need. Your teams will have complete visibility of the order lifecycle, all in one place.
Order Processing >
You capture a huge amount of data, from sales and purchases to expenses and budgets. Harnessing this data can prove a powerful tool. With Business Central, you can easily gather, analyse and share your company data.
Reporting & Analytics >
Since 1991, The HBP Group have been implementing accounting and finance systems and have vast experience in migrating customers from their existing systems to new ones. Coupled with our Microsoft Gold Partner Status, we can guarantee that your data will be as good, if not better, when you move to Microsoft Dynamics 365 Business Central. Below are just a few of the finance packages we have experience of.
