10 Critical Questions To Ask Your Current IT Support Provider
A guide to understanding the level of IT Support that you require for your business, and finding a partner that can support you both now, and in the f...
4 Reasons To Outsource Your IT Support
Times are changing; tech has advanced a lot in recent years and it’s no longer enough for a business to simply be ‘equipped’ with IT – you nee...
SharePoint – How can it help your remote workers?
SharePoint is a cloud based solution used by many businesses across the world to store documents and manage data.
Microsoft Teams: The HBP Group Quick Start Pack
We'll analyse your existing IT set up along with your business needs and provide you with a visual map of your existing IT network and a proposed solu...
Microsoft Teams: The latest updates [April 2020]
If you follow The HBP Group you’ll know we’ve begun hosting a series of workshop style webinars to help our customers either get started or improv...
The Introduction of Change Requests
To improve efficiency and clarity, we're now splitting out requests into two types: incidents and service requests and introducing change requests.
Introducing Ticket Categories and Priorities
Over the past few months, our IT Customer Experience Team have been meticulously testing a new internal ticket prioritisation process, in order to imp...
Microsoft Teams – The Ultimate Resource Guide
Microsoft Teams has become the backbone of communication for a huge numbers of businesses in the UK, but many organisations have struggled to get the ...