Managed IT Support For Businesses In Hull

If you are looking for Managed IT in Hull, our team have over 30 years’ experience in providing reliable IT support services to a range of SMEs.

Our Hull IT Support team are Microsoft Certified Professionals, and as a Microsoft Gold Partner we are committed to the highest levels of customer care alongside our relationship with Microsoft.

We know that every business is unique and that is why we offer a personalised service tailored to your needs, our free IT strategy review is a perfect place to start understanding how we can help improve your current IT Support.

Request An IT Support Quote

— Free & No Obligation —

One of our Microsoft Certified Professional IT experts will audit your existing system, identifying any issues or areas for improvement, before providing a visual diagram of your network and a detailed quotation.

Download Brochure Email Us: info@thehbpgroup.co.uk0800 0433106

Quick & Effective IT Support In Hull To Keep Your Systems Running Smoothly

When your IT systems are not working as they should you need to be back up and running as soon as possible. Having a local Hull IT support team can help you get your issues resolved quickly and efficiently. At HBP Systems we have worked hard to ensure that we have some of the quickest response and fix times available, here is how we do it:

Two team members looking at a computer screen

1 Hour Response Times

Our Service Level Agreement (SLA) guarantees you a response time of 1 hour, on average we achieve around a 20-minute response time across our tickets. This is because we have more engineers on our support desk than most Hull IT companies have staff, so you will get talking to a Microsoft accredited IT engineer quicker than ever before.

8 Hour Fix Times

We have structured our IT team into dedicated roles and trained them to the highest standards, one of the reasons were a Microsoft Gold Partner. This means our engineers can understand and resolve issues quickly. Our IT support management team ensure that ticket loads are balanced correctly to trump our SLA fix time of 8 hours with an average fix time of approx. 2 hours and 30 minutes across all IT support tickets.

Two members of our support team discussing something on a screen

Proactive IT Services

By offering proactive IT services in Hull, including 24/7 remote monitoring for servers and desktops, we can identify and fix issues before you know they’ve even occurred. We also provide update services to ensure you are using the latest versions of operating systems and software to stop potential problems occurring in the first place.

Performance Feedback

We are proud of our average response and fix times but what really matters to your business is your own response and fix times. In our regular review meetings, your dedicated account manager will show you what they are, which people are logging the most tickets and what has been causing issues. As part of this we will make recommendations to make things even better!

The HBP Group Success StoryKexgill

Kexgill Ltd has been supplying quality accommodation for students since 1978. The Hull based company has an asset value of more than £120m, and provides almost 3,500 beds in its UK portfolio. It employs a ‘base level’ staff of almost 80, but that number can double at peak times in the year. We helped this leading student accommodation provider streamline their IT solutions and move staff across multiple locations to the cloud.

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It was about time we had a serious, well known partner that could deliver.

Richard Stott, Kexgill Ltd

How Our IT Support Service Works

We have been helping businesses Implement IT solutions and have been providing IT support in Hull for over 30 years. We are incredibly proud of our above industry average 97% customer retention rate and 99% customer satisfaction score.

Our business is built with the core focus of looking after our customers and ensuring that that they never want to leave. Our mission is to be Best Today, Better Tomorrow.

If you have had issues with poor IT support in the past, we understand that you may be apprehensive about moving to a new company. Our IT experts offer a structured process to manage your support tickets, assist our customers and provide a personal approach to every individual business to put your mind at ease with our core values: passionate, trustworthy and forward thinking.

IT Support in Hull

We offer a direct line to our IT support team. This means no receptionist or call handlers will stand in the way of you contacting our support desk and getting the help you need, speaking directly to our IT experts.

Our average call wait time is less than 2 minutes and if you decide to log a call with us online or by email, then we promise a 1-hour response time, although this normally takes 30 minutes max.

Colin and Andy providing IT support while at desk looking at a computer screen

Dedicated IT Support Engineers in Hull

Unlike smaller IT companies, we do not mix and match the responsibilities of our team. Our fully staffed IT support desk purely focusses on answering customer calls, resolving queries and issues.

Our IT support desk team is backed by a field service team, proactive support team and an installations team, so even when we’re busy in other areas your support ticket will never be ignored.

IT Support team member Darren looking at his tablet while crouching next to a computer server

System Critical Issue Escalation

Occasionally IT systems go wrong and when they do, it is critical for your business that issues are resolved quickly and efficiently.

If something serious happens that stops your business working then your ticket will be instantly prioritised, our managers and directors will be informed and we will start working on the issue straight away, and we will not stop until we resolve it, and you are back up and running.

Karl sat at a desk talking on the phone and providing IT support to a customer

Managed and Monitored Tickets

We manage support tickets and allocate them to our IT engineers in an efficient manner, this is vital to ensure that our services remain high quality.

We measure ticket volume in real time so that the workload is balanced between engineers and with a simple two-tier support split, it allows us to escalate issues within the team, quickly getting the right people allocated to the right jobs.

Tony is standing at workbench fixing a computer for one of our IT support customers

Highly Accredited IT Engineers

As a minimum, every one of our support engineers is Microsoft accredited to ensure that the quality of our IT support service is not compromised.

We then train our IT engineers in specialist areas from servers, operating systems Office 365, cyber security, connectivity, phone systems and more to ensure that all areas of IT are covered.

A Personal Service

We will assign you an account manager to oversee our support contracts with you, having a dedicated point of contact within the HBP Group is vital to ensure levels of communication are kept to a high standard.

Your account manager will provide you with regular updates, statistics and reviews of our performance as well as assisting you with anything else you need from us.

All our account managers have a wealth of knowledge due to their experience within the IT industry having worked in a technical capacity you can be assured that they understand IT.

Choosing The Right IT Support Package For Your Business

Start With Our Free IT Support Review

We can hold our IT support and strategy reviews in a method that suits you, whether that’s voice call, video call or in person. We will start by establishing the most valuable information about your business, your current IT system and your future.

After our initial discussion we will make recommendations with detailed explanations of our proposed solution this includes a visual diagram of your existing and planned IT system. Our initial chat only takes between 30-45 min and is completely free.

Request Your Review >

Businesses Who Rely on IT Support In Hull

We offer IT support and services to businesses of all sizes and industries across Hull and East Yorkshire. Find out more about the local businesses we have helped directly in our case studies.

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The HBP GroupWho Are We?

Our organisation consists of three businesses; HBP Systems Ltd. Kamarin Computers Ltd and Jugo Systems. HBP are based in Hull and Scunthorpe, Kamarin in Cambridgeshire and Jugo in Hampshire. Between us we cover the vast majority of the UK and work under The HBP Group name to provide a seamless service between our northern and southern offices.

About Us

We specialise in providing IT solutions and support to businesses to ensure they use technology effectively and efficiently and can focus on what they do best – running their business.

The HBP Group Structure showing HBP Systems, Kamarin Computers and Jugo Systems