An Expert Support Desk For Everyday IT & Users Problems.
For businesses that need break/fix support, our IT Support Desk service provides the fastest response times possible. With more IT engineers than most IT companies have staff, we average response times of less than 30 minutes and fix times of under 2 1/2 hours—well below industry standards and a level of performance that leads to 99.7% satisfaction scores from our customers.
Proactive Support To Keep Your IT Systems Up & Running
Our Proactive Support enhances our Reactive Support with additional monitoring and update services from our team of expert IT engineers. In addition to providing support for any issues that may occur, our team will proactively monitor your system, resolving any issues they find as they go. They'll also apply the latest patches and software updates to prevent future problems from occurring.
Managed Services To Take Care Of Your Every Element of Your IT.
Proactive+ Support is our Managed Services offering that removes the hassle of IT from your business. In addition to looking after end-user issues, updates, and network monitoring, we can tailor a proactive solution to meet your needs. A dedicated IT engineer assigned to your business can carry out regular maintenance tasks at your offices to ensure your IT system is always looked after.
Protect Your Business From Cyber Crime With Complete Protect.
Our Complete Protect packs offer four levels of protection for businesses based on their size, requirements and attitudes towards cyber security. Covering everything from our recommended levels of basic accreditation to Cyber Essentials accreditations, we not only deploy the right software solutions to protect your business but also provide the cyber security support you need to keep it updated at all times.
IT SUPPORT SUCCESS STORY
AP Robinson Case Study
AP Robinson looked ahead to consider their expansion over a five year period and wanted to ensure that they had a future-proof IT strategy to deal with this.
To continue to offer their clients the best levels of service, more was needed, so we stepped in to help.
"As well as being friendly, helpful and courteous, they work quickly, and speed is important to us. We have to have our systems up and running all the time"
Andrew Robinson
AP Robinson
Step 1
An Expert Review of Your IT Network
Our first step is to fully understand what you have in place. We assign one of our experienced, fully Microsoft-accredited IT engineers to audit your current IT network. Our IT engineers are some of the most experienced and knowledgeable people in the IT industry so will be able to audit and understand your network better than anyone.
In this audit,, they will check your current setup to understand how things are configured, check for potential issues, and identify areas that need improvement.
This service is completely free of charge and provides us with all of the information we need to make recommendations about your future IT support requirements. It also gives you an excellent overview of your current position.
Step 2
A Detailed Diagram Of Your Current IT Network
To help you and anyone else in your organisation understand how your current IT network is configured, we prepare a visual representation of your existing network to show how it is configured and what it consists of.
We couple this diagram with detailed notes that correspond to your IT network so that it is easy to understand, no matter what your level of IT knowledge.
Step 3
A Detailed Diagram Of Our Recommended Changes
Following our diagram of your existing network, we will also prepare a diagram of our recommendations, once again making it easy for anyone to understand.
In some cases, these recommendations are small or simply advice for the future, and in other situations, we may advise more wholesale changes to bring your IT network up to scratch.
Either way, we’ll accompany our recommendation with detailed notes and advice and present it back to you so you can ask questions and clarify any areas in the diagram itself.
Step 4
Your Personalised Business IT Support Plan Is Created
Once we understand your requirements, future goals, current IT position, and budget, we’ll create a tailored IT support package to meet your needs.
Although we often package our services into easy-to-understand packs containing all of the key components businesses need (such as break/fix support, proactive updates, and Managed Services), we’ll also customize any support package we put together as required.
All of this is backed up by our Service Level Agreement, which guarantees the speed of our team’s response and fix, allowing you to focus on your business rather than IT problems!
THE HBP GROUP
Who Are We?
Our organisation consists of three businesses; HBP Systems Ltd. Kamarin Computers Ltd and Jugo Systems. HBP are based in Lincolnshire, Kamarin in Cambridgeshire and Jugo in Hampshire. Between us we cover the vast majority of the UK and work under The HBP Group name to provide a seamless service between our northern and southern offices.
We specialise in providing IT solutions and support to businesses to ensure they use technology effectively and efficiently and can focus on what they do best – running their business.
A Direct Line To Our IT Support Team
That’s right. No receptionists or call handlers will stand in the way of you contacting our support desk. Instead, you get a direct line to the IT team so you can speak to someone straight away.
Our average call wait time is less than 2 minutes, and if you decide to log a call with us online or by email, then we promise a 1 hour response time, although in reality, this normally takes 30 minutes max.
Dedicated IT Support Engineers
Unlike smaller IT companies, we don’t mix and match the responsibilities of our team. We have a fully staffed IT support desk that focuses entirely on answering customer calls and resolving queries and issues.
That team is supported by a field service team to provide on-site IT support, a proactive support team, and an installations team, so even when we’re busy in other areas, your support ticket will never be ignored.
System Critical Issue Escalation
Sometimes IT goes wrong and when it does, it’s critical for you business that issues are resolved quicker than ever.
If something serious happens that stops your business from working, then your ticket will be instantly prioritised. Our managers and directors will be informed, and we’ll start working on the issue straight away. we won’t stop until we resolve it, and you’re back up and running.
Managed and Monitored Tickets
The efficient management of support tickets and allocation of them to our engineers is a vital component of our high-quality service.
Ticket volumes are measured in real time so that workload is balanced between engineers. A simple two-tier support split allows us to escalate issues within the team, allowing us to quickly allocate the right people to the right jobs.
Highly Accredited Engineers
The quality of support provided is directly related to the technical ability of our staff, which is why, as a minimum, every one of our IT support engineers is Microsoft accredited.
From there, we specialise engineers in key IT areas, so a team of experts covers everything from servers to operating systems, Office 365, cyber security, connectivity, and phone systems.
A Personal Service
To ensure that you have a dedicated point of contact within The HBP Group, we assign you an Account Manager who oversees our support contracts with you. All of our account managers have a huge amount of experience in the IT industry and have all worked in a technical capacity, so they understand IT.
As well as providing regular updates, statistics and reviews of our performance, your account manager will also help you with anything else you need from us.
Get Started
Helping You Choose The Right IT Support Package For Your Business
Our IT support and strategy reviews can take place over voice call, video call or in person and will establish the most important things about your business, your current IT system and you future plans. From this initial discussion we can make recommendations, including a visual diagram of your existing, and planned IT system, along with detailed explanations of your proposed solution. It takes around 30-45 mins to have an initial chat and it’s completely free!
info@thehbpgroup.co.uk
01482 423910
