When choosing an IT partner it’s important to know they have knowledge and experience of your industry. With over 30 years experience and over 600 customers we’ve helped virtually every type of business and we can help you too!
— Worth £1,495 —
We’ll analyse your existing IT set up along with your business needs and provide you with a visual map of your existing IT network and our recommended solution. Want to know more?
If you’re looking for more information about how we can help your business then we can provide a free review of your current IT system and recommended improvements that are tried and tested with businesses similar to you. The type of businesses we typically help include:
If you classify yourself as an SME then you’ll be in good company at The HBP Group because that’s exactly what we are and understand the IT requirements you’ll have.
Just because you’re a small business it doesn’t mean you don’t have big IT requirements and we help small businesses ensure they are using IT in the best possible way.
As businesses move from being small to becoming medium their IT requirements often change and we’ve helped many businesses make this transition seamlessly.
As a large business your IT requirements are likely to be more complex with multiple software packages, a large number of staff and specific challenges which we can help you with.
We’ve worked with many accountants and understand the challenges of multiple software packages and the need to have working IT systems at all times.
Having worked with a huge number of manufacturers we understand the absolutely importance of system up-time and the impact it can have on production.
Solicitors and legal firms rely on IT systems being up and running in order to carry out chargeable work and we understand the IT systems that make this happen.
We have worked with businesses it virtually every industry including construction, healthcare, distribution, finance and many, many more!
Clean label food ingredient developer and manufacturer in West Yorkshire who have led the way for improving, simplifying and reformulating food ingredients to meet the ever changing demands of food manufacturers around the world for over 20 years.
They needed an IT support partner to help them grow and migrate to a new cloud based IT solution, which would help with scalability and even better customer service.
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Whenever we have an issue and we’ve called the helpdesk we’re always put straight through, the people on the other end are always very friendly with no technical jargon and we come to a solution very, very quickly.
Choosing the right IT partner to work with is, arguably, more important than the solution you actually decide to implement. So why should you work with us for your IT support and installation services?
Although being in business for over 30 years doesn’t automatically make you a great company, we believe we’ve used our time well have consistently improved our service levels every year. Today we employ more IT engineers than most IT companies have staff so the knowledge and experience in our team is huge!
We guarantee our customers a call back on any tickets logged within 1 hour, but in reality our responses times average around 20 minutes. However, if you call in by phone, wait times are less than 2 minutes on average and you’ll get straight through to one of our Microsoft Accredited Engineers too.
As part of our Service Level Agreement we aim to fix all IT support tickets within 8 hours and we monitor our IT helpdesk on this level of performance. Based on stats that have been monitored for the past five years our average fix time has been around 2 1/2 hours though, faster than you’re getting now, right?
Small enough to care. Yes, we know it’s cheesy, but it’s true. As a Group of companies we can pool our resources so we are able to dedicate resource to support, field service, installations and proactive services meaning that they’ll always be someone available to you, regardless of your situation.
Since a management buyout of Humber Business Products in 1991, The HBP Group was formed and have been management owned ever since. If you choose to work with us you’ll speak to our managers and directors in the business and will be given direct contact details for anyone you need. Why? Because our customers are what makes us successful and we know it.
We’re lucky enough to have an amazing team of staff who absolutely love IT and everything single thing related to it! Many of them carry on working (or even playing?) with IT at the end of the working day and this means that they not only care about doing a fantastic job but also about about helping our customers with their own IT challenges, opportunities and issues.
An IT network is the backbone of a business and if it goes wrong (and unfortunately they do go wrong from time to time) you need to have trust and faith in your IT partner to fix it quickly and correctly. With our guaranteed response times, guaranteed fix times, immense experience and escalation procedures for system critical issues you’ll be able to rely on us.
It’s important that your IT partner is looking to the future as well supporting your existing IT network. We work hard to test new products and equipment, educate our customers on IT trends and update them on solutions that could benefit their business. This means that you can let us do the planning and focus on running your own business when it comes to IT.
Our organisation consists of three businesses; HBP Systems Ltd. Kamarin Computers Ltd and Jugo Systems. HBP are based in Lincolnshire, Kamarin in Cambridgeshire and Jugo in Hampshire. Between us we cover the vast majority of the UK and work under The HBP Group name to provide a seamless service between our northern and southern offices.
About UsWe specialise in providing IT solutions and support to businesses to ensure they use technology effectively and efficiently and can focus on what they do best – running their business.
