Add Skills and Resource To Your IT Team With Enterprise IT Support

Tailormade IT Support Packages To Fit Around Your Business.

If you have an internal IT department or IT manager, then you’ll already know that there are limits to their knowledge, experience or time (or maybe all three!). In these scenarios, we provide enterprise IT support packages, designed to extend your existing setup, with resource which can be customised and tailored to fit virtually any situation, whether you need extra abilities to support a one-off project or ongoing assistance in a specialist area.

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Book a consultation with one of our highly accredited IT experts, so we can discuss your needs and support you in finding a solution that will help you in the here and now – and long into the future.

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Download BrochureEmail Us: info@thehbpgroup.co.uk0800 0433106

Managed IT Services / Enterprise IT Support

A team of IT experts who can extend and enhance your existing IT department.

IT is a complicated business and it’s virtually impossible to find someone who can specialise in every area of it, let alone keep up to date with the regular changes and developments which take place. As a result, the only way to ensure you have each area of IT covered effectively is by adding specialist resource in each key area.

Every business who uses our enterprise IT support services is different and, as a result, every solution we provide in this area is different.

Unlike our managed IT services or managed IT support, which provides a complete IT solution for businesses, our enterprise IT support packages are used to enhance existing IT teams, or assist IT managers, for one-off projects or to help with specialists skills on an ongoing basis.

The beauty of this is that you can fit it around the skills and resource that you already have in your business. Need a cyber security specialist? No problem. Need 1st line or 3rd line IT support? No issue. Or maybe you need help with a system upgrade or migration to ensure your existing team isn’t over-stretched. We can help there too.

If you’d like to see how we’ve helped other businesses with these solutions then we’ve included some case studies further down the page, but the easiest thing to do is to get in touch with us and have a chat about your requirements.

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How we can enhance and support your existing IT team

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End-user IT support

Whether you need help with 1st line or 2nd line support (for day-to-day issues) or 3rd line support (for more complex issues which need investigation), our IT support team can provide you with the assistance you need to free up your own resources.

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IT projects

If you have an existing team, then any project to upgrade your IT network may be unachievable without some external help (or could completely overstretch your existing team!), which is where our vastly experienced IT professional services team can help.

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Holiday cover

If you have a small team (or maybe a team of one), then holiday can cause immediate issues with resource. If this is the case then we can provide scheduled resource to help cover any gaps you have to ensure that your IT systems are covered at all times.

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On-site resource

Add to your existing team on a more permanent basis, we can provide that expert resource. We can provide IT engineers to work specific days of the week, or even on a full time basis to help you develop your own team or to scale up to meet temporary workloads.

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Cyber security

Cyber security is one of the fastest moving areas of IT, with new threats appearing daily and strategies to combat these threats evolving all the time. Because of this, we can provide expert cyber security engineers to assist with daily preventative tasks or cyber security projects to assist your existing team.

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Microsoft 365 migrations

A common project which we help businesses with is migrating from on-premise Microsoft services to Microsoft 365. Not only does the additional resource provided allow your team to carry out their regular tasks, but our knowledge of Microsoft 365 guarantees the migration is both accurate and efficient.

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Data and app hosting

If you’re looking to move some of your existing on-premise services into the cloud, then we can help with dedicated resource. Our experts have vast knowledge and experience in transferring applications and data online, which include our own hosted data centre (for SME businesses) as well as Microsoft Azure.

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Modern workplace

If you’re looking to increase efficiencies throughout your business, or you’re concerned you’re simply not getting the most out of your Microsoft products, then a modern workplace project looks for opportunities to use software such as Microsoft 365 to its potential, for data, improved workflows and processes as well as reporting.

Not sure where to start?

Our free IT review is the perfect place

 
Book Your Free IT Strategy Review >

Scoping Icon You’ll speak with an expert IT consultant so we can best understand your business’ individual goals and aspirations.
Audit Icon - Orange Lightbulb with The Word Audit UnderneathOnce we’ve accessed your network, one of our highly skilled IT engineers will complete a fully detailed of your IT.
Visualise Icon - Orange Presentation Board with The Word Visualise UnderneathOur teams will then create a visual diagram of your current setup, so we can identify any gaps that will inhibit growth.
Feedback Icon - Orange People Talking Icon with The Word Feedback UnderneathWe’ll feedback to you, either in person or via video call. We’ll explain and show you your exact current position.
Achieve Icon - Orange Bullseye with The Word Achieve UnderneathFinally, we’ll give you expert recommendations and we’ll get to work with you, helping to future plan and proof.

Award-Winning Managed Service Provider for Businesses That Value Their IT

At The HBP Group, we pride ourselves on the high levels of support we provide to our customers. Not only are our response and fix times and customer satisfaction retention figures among the highest in the industry, but we actually focus our time on stopping IT issues happening in the first place, eliminating the never-ending cycle of break-fix IT.

Our managed IT Support services are supported by a wide range of specialisms that help businesses focus on what they do best – running their businesses. Our services include managed IT, proactive IT support, additional IT resource services, IT consultancy, business continuity services, IT procurement, cyber security and modern workplace consultancy.

About The HBP Group >
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Free instant download – Download our Managed Service Provider IT brochure

Whether you’re looking to find out more about our Managed IT Services, IT support and IT solutions or would like a guide to read up on at another time, then our brochure will provide you with all of the information you need.

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See what our customers say

We’ve worked with thousands of businesses, supporting them with IT and technology. With a 99% customer satisfaction rate and 97% customer retention rate, see what our customers have to say about how we help them, from consultation, installation and support for all types of businesses including on-premise, cloud based systems and hybrid IT solutions.

When there was the move into working with you guys, I was very impressed with the vision for the company, the partners that you work with. I think the advice that we’ve always had has always been very sound, very methodical.

Adrian-Christy-Customer
Adrian Christy, CEO, Badminton England

We changed everything and of course appointed HBP to support us going forward. The best thing is when somebody rings me in my office and says “this isn’t working” I just say “ring HBP”. That is absolutely the best thing having reliable support.

Chris-Harper-Customer
Chris Harper, Johnstone Insurance

Working with The HBP Group has been a great experience and I would recommend them to other businesses that are looking for an IT provider that takes the time to understand you and come up with the solutions that you want.

Ashley-Gamble-Customer
Ashley Gamble, CCLG

Tailor-made IT support which helps you cover all bases

As one of the UK’s leading finance companies, Advantage Finance need to ensure that every aspect of their IT is working at its optimum, at all times. Hear from them about how with the help of our tailor-made IT support, their already strong internal IT team could team up with a trustworthy partner on projects and additional support.

More Customer Stories >

We wanted to have someone that would understand what Advantage was about, to understand that we didn’t want to pass everything over to them to manage, but to work alongside us.

Mike Walker, IT Infrastructure Director at Advantage Finance

Why have our customers decided to work with us?

Some common reasons why organisations choose Tailor-Made IT Support

You have an existing IT team, or IT manager, but need help with a project…

Our Enterprise IT Support packages are often used to support existing teams who have regular projects throughout the year, or a significant project coming up.

These types of projects could include anything from complete network refreshes through to Microsoft 365 migrations.

In some cases we will provide additional support to the team so that they can carry out the project work themselves, but in most cases we will work alongside the team to complete the project whilst the team focus on their normal tasks.

This approach creates as little disruption as possible for your end users and allows you to benefit from the IT and project management skills of our IT engineers who carry out IT projects on a daily basis.

Get In Touch >
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You have an existing IT team, or IT manager, but need to add some specialist skills…

It is very hard, if not impossible, to be an expert in every single area of IT. There’s simply too much information to learn and retain before it becomes out of date and irrelevant! As a result small IT teams can’t cover every single specialism there is, which is where we can help.

As a Managed Service Provider we help organisations with all areas of IT so have specialists in virtually every area of IT including desktop support, servers, Microsoft operating systems, Microsoft 365, cyber security, cloud migrations, telephone systems, backup and anything else you can think of!

As a result we’re able to help existing support teams with complimentary skills where they need to ensure IT networks are covered and supported from every angle required.

Get In Touch >

You have an existing IT team, or IT manager, but need additional resource on a temporary basis…

Whether you need support for a few weeks a year or on an on-going basis we can provide resource to help you manage your IT.

In some cases, we provide the complete IT team for businesses, covering the management of the team as well as planning their training and development programmes so that they can focus on simply providing IT support for the end user.

In other cases we provide temporary support to cover holidays, gaps in staffing or to help with temporary changes within the business. Either way, we can provide the assistance required to keep your IT systems up and running.

Get In Touch >
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The HBP GroupWho Are We?

We consist of three businesses; HBP Systems, Kamarin Computers and Jugo Systems and we cover the vast majority of the UK.

Our teams are at the very heart of what we do, which is what makes our service so amazing. As recognition of our commitment to our staff and making The HBP Group a fantastic place to work, we’ve been awarded a One Star ‘Very Good’ accreditation from Best Companies™.

About Us >

We specialise in providing IT solutions and support to businesses to ensure they use technology effectively and efficiently and can focus on what they do best – running their business.

The HBP Group Structure showing HBP Systems, Kamarin Computers and Jugo Systems

Frequently Asked Questions (FAQs)
about Managed and Enterprise IT Support

If you’re new to the phrase “Managed IT Support”, “Managed Service Provider” or “Enterprise IT Support”
then we’ve compiled some of the common Q&As below…

What does “Managed IT Services” mean? ↓

Managed IT Services is a term used to describe the combination of both reactive and proactive IT support services into a single package…

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Typically Managed IT Services are used by small and medium sized businesses who do not have their own IT department or want to add additional skills to their existing IT resource. By outsourcing support to a Managed Services Provider they gain in terms of both resource and expertise.

Support packages can vary but in most scenarios they will cover everything from end user devices (PCs, laptops, tablets, smartphones etc.), all core network infrastructure (servers, switches, routers, UPSs, SANs etc.), any network related software (security, backup etc.) and will also cover proactive services, such as operating system patching, so that there is minimal involvement required from anyone else other than the Managed Service Provider.

Who should use a Managed Service Provider? ↓

It’s typically small and medium sized businesses (also known as SMEs or SMBs) who use a Managed Service provider. Those with between 10…

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…and 200 members of staff.

Businesses and organisations of this size normally have limited in-house IT resource, or no resource at all, and therefore look to add both expertise and additional resource in order to get their IT issues resolved quickly.

A wide range of industries opt for Managed IT Support service and our clients include businesses in virtually every industry including accountants, solicitors, manufacturers, distributors, charities, membership organisations, breweries and lots more!

What is “Enterprise IT Support”? ↓

Enterprise IT support is the outsourcing of IT support, which can be for a number of reasons. If you have an internal IT department or IT manager…

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…then you’ll already know that there are limits to their knowledge, experience or time (or maybe all three!). In these scenarios, we provide enterprise IT support packages, designed to extend your existing setup, with resource which can be customised and tailored to fit virtually any situation, whether you need extra abilities to support a one-off project or ongoing assistance in a specialist area.

Who Should Use Enterprise IT Support? ↓

Like managed IT support, it’s typically small and medium sized businesses who use enterprise IT support, from virtually any industry…

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Unlike our managed IT services or managed IT support, which provides a complete IT solution for businesses, our enterprise IT support packages are used to enhance existing IT teams, or assist IT managers, for one-off projects or to help with specialists skills on an ongoing basis.

How Do I Know If I Need Enterprise IT Support For My Business? ↓

There can be gaps in knowledge and skill for any in-house IT team – you can’t be an expert on everything. The best way to evaluate if you…

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…would benefit from enterprise IT support is to consider any skill gaps in your team or resource, look at time spent trying to resolve issues or close-off projects and then determine if a better use of time and money is to extend the existing knowledge with the expertise of a managed service provider like The HBP Group, who has a large, skilled team who can support in any area and help you get the most out of your IT in terms of time and money.

What Should I Look For When Choosing an Enterprise IT Support Partner? ↓

Choosing the right enterprise IT support provider for your business is a critical decision that can impact your company’s productivity, security…

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…and overall success. You should be looking for an IT partner who takes the time to really understand your business and goals. If we had to pick our top 5 things to focus on, we’d say:

  • Experience: Look for a provider with a track record of successful enterprise-level IT support. They should have experience working with businesses in your industry and handling the specific IT challenges that come with enterprise-scale operations.

  • Expertise: Choose a provider with expertise in the areas of IT that are most important to your business. This might include cloud computing, cybersecurity, network infrastructure, software development or other specialised areas.

  • Scalability: Your enterprise IT support provider should be able to support your business’s growth and adapt to changes in your IT infrastructure over time.

  • Service level agreements (SLAs): Your enterprise IT support provider should offer SLAs that clearly define the level of service you can expect, including response times, uptime guarantees and other key metrics.

  • Communication: Choose an enterprise IT support provider that communicates clearly and consistently with your team. They should be available to answer questions, provide updates and collaborate on projects as needed.
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Contact 0800 0433 106 info@thehbpgroup.co.uk
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