At The HBP Group we unlock the true potential of technology to empower your people, increase productivity, and delight your employees and customers. We do it with a unique methodology, with key steps that are vital in order to achieve the maximum effective use of technology within your organisation.
It’s different to how other companies do it, so let us briefly explain how it works below…
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We take a unique approach to technology, to ensure your business gets the absolute most from its systems. But the first step in every journey is that first conversation. Book a 30-minute consultation, so we can discuss your requirements, current setup and how our process can transform your IT.
We take a unique approach to technology with our methodology. We ensure that your system is stable and secure from the very beginning – this is typically where most partners stop, but not us. We ensure technology is embraced and adopted in your business, so everyone is making the very most from it. But where we unlock the true potential of your technology is by empowering your people, increasing productivity, and delighting your employees and customers.
It all starts with a conversation. Book a free 30-minute virtual consultation, where we can learn a bit more about your business and requirements, then get started with our process and get your teams harnessing their technology to empower them in their roles. How? Take a look below.
We ensure that your system is stable and secure to provide a foundation for technology usage.
This covers the basics of ensuring the correct functionality is there to do the essential tasks of a finance system, that the system is always accessible and that speed and connectivity does not hamper the performance and ability of your team to fulfil their roles.
This where a lot of software providers stop and they don’t do any more, or place limited energy and resource beyond this.
We’ll ensure technology is embraced and adopted throughout the business.
This is as simple as making sure everyone in your business knows how to use their software. This is also not a single one-off task at implementation, whilst that implementation process is hugely important and critical to getting early buy in, adoption should be a continuous strategy, as people change in the business and also as your software and processes change, the adoption needs to be maintained to ensure your business gets value.
Then, we unlock the true potential of technology to empower your people, increase productivity, and delight employees and customers.
This is the good bit. Once you have a stable system and users are using it, you can do the stuff that makes a real difference. This is where we save time, find new opportunities to make more money and streamline the processes you already have in place. This is where your software starts to make a return on investment rather than just being a necessary tool to fulfil business processes.
Every journey with us starts with our free IT or cyber strategy review. A fully accredited Microsoft engineer and consultant assesses your current set up, and will help you understand your areas of weakness or concern.
We invest in our team, so people can be confident when they invest in us. Regardless of the specific area, our IT teams are highly trained and accredited and are experts when it comes to their technical fields.
It’s critical for your business that issues are resolved quicker than ever, which is why pride ourselves on our exceptional SLAs. Not only those, but our market-leading XLAs too, helping deliver a world-class service.
We don’t just our expertise, knowledge and industry best practise, but we deliver our services using market-leading Remote Monitoring and Management and support tools that most IT companies simply don’t have.
All our projects are fully planned and documented, which is key in alleviating pressure from you and your teams. Our project plans are detailed and cover every base, and you’ll have final sign off of every detail.
Unlike smaller IT support providers, we don’t mix and match the roles of our team. We have a fully staffed IT support desk that focus entirely on answering customer calls, resolving queries and issues.
To ensure that you have a dedicated point of contact within The HBP Group that is always reachable, we assign you a highly-experienced Account Manager who oversees our support contracts with you.
When you outsource IT, we get to use our knowledge and expertise to be impartial once we know your business and goals. We’ll be the sounding board to help you navigate big decisions, or complement existing teams.
At The HBP Group, we pride ourselves on the high levels of support we provide to our customers. Not only are our response and fix times and customer satisfaction retention figures among the highest in the industry, but we actually focus our time on stopping IT issues happening in the first place, eliminating the never-ending cycle of break-fix IT.
Our managed IT Support services are supported by a wide range of specialisms that help businesses focus on what they do best – running their businesses. Our services include managed IT, proactive IT support, additional IT resource services, IT consultancy, business continuity services, IT procurement, cyber security and modern workplace consultancy.
About The HBP Group >
At The HBP Group we unlock the true potential of technology to empower your people, increase productivity, and delight your employees and customers. We simplify the process down to three key steps which must be done in order: stabilise, adopt and enable.
Theory is fine, but how do we make this happen? We have three key tools that help us ensure we take you on the journey and get to the enablement stage.
After an inital consultation, if you’re happy to go ahead we’ll have our Discovery Deep Dive; this is you telling us about your business, your technology set up, your challenges and your plans for the future. This helps us to understand your view of the situation. Following this meeting we’ll do a technical survey, reviewing your current set up. This helps us to understand things from a technical point of view and highlight any issues or opportunities. Finally, our Tech Survey provides you staff with the chance for their say. This gives us the view from your team and almost always uncovers from blind spots that neither you, not the technical survey, would uncover.
Firstly, we’ll help you understand your journey with us. From step 1: stabilise, which is ensuring that your system is stable and secure to provide a foundation for technology usage and covers the basics, your servers, your devices, your internet speed… basically making sure it’s all fit for purpose, is set up correctly and it supported in case anything goes wrong. This where a lot of IT companies stop and they don’t do any more. The next two steps are critical.
Step 2: adopt, which is ensuring technology is embraced and adopted throughout the business. This is as simple as making sure everyone in your business knows how to use their tools. Everything from Word, Excel, Outlook etc. – its amazing how most IT companies don’t help with this!
Get a quote and see how much value you can unlock from fixed managed IT pricing.
✔ Fixed per user monthly pricing
✔ All elements of your IT covered
✔ Fast access to our experts
