Before you start any IT project make sure you request our Free IT Review. It’ll give you a complete understanding of your existing IT set up as well as seeing a visual map of how your issues can be resolved with a new, or updated, IT network. It’s simple to request and we do the work for you!
— Worth £1,495 —
We’ll analyse your existing IT set up along with your business needs and provide you with a visual map of your existing IT network and our recommended solution. Want to know more?
Our Free IT Review is simple to request and gives you all of the information you need to make an informed decision about the next steps on any IT project. We’ll help you understand what you have now and what changes you need to make to help you achieve your goals.
Our Free IT Review starts with a short conversation with one of our expert IT consultants, where we’ll understand what you’re looking to achieve in your next IT project and the challenges you currently face.
After you’ve provided us with access to your IT network, one of our highly skilled IT engineers will detail the equipment and set up you currently have so you can fully understand the position you’re currently in.
Based on our initial conversation with you, and the analysis of your IT network, our IT consultants and IT engineers will work to visualise your existing set up in a network map and prepare a map of a new, or updated, IT network too.
We’ll feedback to you in person, or by video call, in way that’s easy to understand, no matter what your level of IT knowledge, so you can see how your IT system is working and how to move forward.
Clean label food ingredient developer and manufacturer in West Yorkshire who have led the way for improving, simplifying and reformulating food ingredients to meet the ever changing demands of food manufacturers around the world for over 20 years.
They needed an IT support partner to help them grow and migrate to a new cloud based IT solution, which would help with scalability and even better customer service.
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Whenever we have an issue and we’ve called the helpdesk we’re always put straight through, the people on the other end are always very friendly with no technical jargon and we come to a solution very, very quickly.
Choosing the right IT partner to work with is, arguably, more important than the solution you actually decide to implement. So why should you work with us for your IT support and installation services?
Although being in business for over 30 years doesn’t automatically make you a great company, we believe we’ve used our time well have consistently improved our service levels every year. Today we employ more IT engineers than most IT companies have staff so the knowledge and experience in our team is huge!
We guarantee our customers a call back on any tickets logged within 1 hour, but in reality our responses times average around 20 minutes. However, if you call in by phone, wait times are less than 2 minutes on average and you’ll get straight through to one of our Microsoft Accredited Engineers too.
As part of our Service Level Agreement we aim to fix all IT support tickets within 8 hours and we monitor our IT helpdesk on this level of performance. Based on stats that have been monitored for the past five years our average fix time has been around 2 1/2 hours though, faster than you’re getting now, right?
Small enough to care. Yes, we know it’s cheesy, but it’s true. As a Group of companies we can pool our resources so we are able to dedicate resource to support, field service, installations and proactive services meaning that they’ll always be someone available to you, regardless of your situation.
Since a management buyout of Humber Business Products in 1991, The HBP Group was formed and have been management owned ever since. If you choose to work with us you’ll speak to our managers and directors in the business and will be given direct contact details for anyone you need. Why? Because our customers are what makes us successful and we know it.
We’re lucky enough to have an amazing team of staff who absolutely love IT and everything single thing related to it! Many of them carry on working (or even playing?) with IT at the end of the working day and this means that they not only care about doing a fantastic job but also about about helping our customers with their own IT challenges, opportunities and issues.
An IT network is the backbone of a business and if it goes wrong (and unfortunately they do go wrong from time to time) you need to have trust and faith in your IT partner to fix it quickly and correctly. With our guaranteed response times, guaranteed fix times, immense experience and escalation procedures for system critical issues you’ll be able to rely on us.
It’s important that your IT partner is looking to the future as well supporting your existing IT network. We work hard to test new products and equipment, educate our customers on IT trends and update them on solutions that could benefit their business. This means that you can let us do the planning and focus on running your own business when it comes to IT.
Our organisation consists of three businesses; HBP Systems Ltd. Kamarin Computers Ltd and Jugo Systems. HBP are based in Lincolnshire, Kamarin in Cambridgeshire and Jugo in Hampshire. Between us we cover the vast majority of the UK and work under The HBP Group name to provide a seamless service between our northern and southern offices.
About UsWe specialise in providing IT solutions and support to businesses to ensure they use technology effectively and efficiently and can focus on what they do best – running their business.
