What Will I Learn?
About The Series:
Rachelle Gray, Technical Services Manager at award-winning HBP Systems, is one of the country’s top leading Pegasus Support Specialists.
“Join me for my Pegasus Refresher Course where I will show you from a user’s perspective how to get the most out of your software, save time by automating regular procedures, and revisit vital areas of the system that are often overlooked. Using my experience in a support role, I’ll tackle a decade of support requests to make your life easier and your businesses more profitable. From absolute beginners to seasoned pros, everyone that attends my refresher course will benefit by increasing their reporting skills and unlocking the full potential of Pegasus Opera 3”.
About The Presenter:
Rachelle has worked with Pegasus in a support context for over a decade.
Starting as a trainee on the support desk, she quickly showed an appetite for not only learning how to use the software by a real passion for helping others use it to its best effect. Progressing through the ranks to Technical Services Manager, Rachelle has seen many changes within the Pegasus Opera software over the years, but also dealt with thousands of support requests and personally contributed to receiving numerous awards for HBP Systems including Customer Service Excellence in 2017.
With the passion to help her customers, Rachelle single-handedly wrote the leading guide: A Beginner’s Guide To Pegasus Opera 3. Having used Opera in a support context for such a long time, whilst being accredited with Level 3 AAT and CIPP, Rachelle not only understands how to use the software – including all of its idiosyncrasies and quirks, but fundamentally appreciates the business requirements behind what the software is doing. This makes her knowledge invaluable to our customers, and it’s this mastery of the product that she wants to pass on in these webinars.
Who’s It For?
From complete beginners to seasoned pros, everyone can find benefit inthe Pegasus Refresher Course. Whether it’s learning processes for the first time, or reviewing a long overlooked or hidden piece of functionality, these 4 sessions will help you to be more efficient in using Opera everyday.