Managed IT Services

Managed services is the ideal solution if you’re looking for a hassle-free way of overseeing IT within your business. As a managed services provider we offer reactive support to fix issues and proactive support to prevent issues. We also ensure that systems are regularly checked and updated

As one of the UK’s leading Microsoft managed IT support services providers, we have worked hard to ensure that all of our it experts are highly trained, and as a company, we offer the best possible service; this is why we have been awarded the Microsoft Gold Partner status.

If you’re looking for a managed services provider, why not give us a call or complete our form and get a free IT review.

Request An IT Support Quote

Free & No Obligation

After a discussion with you about your business, we’ll analyse your existing IT set up and provide you with a visual map of your existing network and our managed services solutions. Want to know more?

Transform Your Business With Managed IT Services

Managed Services is a term used to describe the outsourcing of IT services including proactive and reactive IT support, IT management, IT maintenance, cyber security and monitoring.

We will help you plan an IT strategy to cover everything from choosing the right technology for your business to working within your budgets, implementing new solutions and supporting end users. Many businesses choose a managed IT provider as it reduces the hassle of overseeing IT and draws on the strengths of an IT business, such as The HBP Group, who have a wealth of knowledge and experience. The key components of our managed services contracts are

Audit and Document

Our managed services process starts by taking an in depth look at your current IT system as well as understanding how your business works. From there we document each key area to help us with the planning stage and to support your IT users.

IT Strategy Planning

With your input, we will create a short term and long term managed IT strategy to tackle any existing issues you may have and to plan the development of your IT network and/or to manage your IT costs over the coming months and years.

Implement and Develop

With a managed services contract you will benefit from the skill and expertise of our IT engineers who will not only implement any new solutions but will also manage and update your IT existing ones on a regular basis using our remote monitoring software.

Support and Review

Whether you need support with an IT issue or want to add new starters to your business, our managed IT support team will take care of everything. We’ll also regularly review your usage so we can make improvements wherever necessary.

MANAGED SERVICE SUCCESS STORY

Roadnight Taylor

Roadnight Taylor had already begun their migration to the cloud with another partner, but when they found the support service lacking, they turned to Kamarin Computers and The HBP Group to complete the migration and support the growth of the business going forward.

"They did stand out, I remember when I was looking through as being somebody who were very approachable, practical and that came through when James came out to see us. So we definitely felt that we had made the right choice."

Lucy Taylor
Roadnight Taylor

View All Case Studies

How Our Managed IT Service Works

Unlike a standard, reactive IT support contract our managed services provide businesses with a complete and comprehensive solutions to their IT requirements with access to every area of our IT team, their knowledge, skills and their time. As well as including end user support, it also includes proactive services to ensure your IT network is always running at its best, monitoring software to detect any potential issues, IT strategy planning to prepare you for the future and a dedicated managed services account manager who heads everything up for you.

A Managed IT Provider

Your managed services contact provides your business with a “virtual” IT Director who will oversee everything for your business related to technology.

As well as planning your IT strategy they can even sit in management and board meetings to feedback on the performance of your IT network and the future plans for developing it.

In-Depth IT Network Audit

Understanding how your IT network is set up, which software it being used and how everything operates is an important part of creating and IT strategy and managing what you already have effectively.

Before we start providing you with our managed it services, we’ll carry out an audit and fully document everything you already have, including any software and applications connected to your network.

3rd Party Software & Solution Management

Just because you have a managed service contract it doesn’t mean that you are tied to a single provider. In fact, we can work with any other suppliers you have including those for business software, phone systems or any other applications you use.

We’ll even liaise with these suppliers if there are any changes that need to be made (by us, or by them) and deal with any support issues on your behalf, so you’ll never get caught in the middle of any problems again!

IT Strategy Planning and Budget Management

Once we have a solid understanding of your network we’ll want to know about your plans too. Whether these are plans for expansion or simply to stick to your IT budget each year, we can create a strategy to fit your business.

We’ll create a detailed plan which covers any areas that will be important to your business and create a schedule for any future developments and maintenance that needs to be implemented and carried out too.

Proactive Maintenance Services

One of the key components of a managed service is proactive maintenance. Using remote monitoring software we will be alerted to any issues at an early stage, allowing us to carry out preventative work before it becomes a real problem.

Coupled with our proactive checks and updates we can ensure your systems are kept up to date and any housekeeping tasks (such as removing old users) are carried out. It’s just like having your own IT director, IT manager and IT engineer rolled into one!

End User IT Support

As well as taking a proactive approach to planning and maintenance we’ll also be there when your users need us. Our team of expert engineers are only a call or email away from being able to help with any issues that you might face.

Whether its a problem with something not working, a “how to” question, a password reset or the set up of new starters we’ll have it covered.

THE HBP GROUP

Who Are We?

Our organisation consists of three businesses; HBP Systems Ltd. Kamarin Computers Ltd and Jugo Systems. HBP are based in Lincolnshire, Kamarin in Cambridgeshire and Jugo in Hampshire. Between us we cover the vast majority of the UK and work under The HBP Group name to provide a seamless service between our northern and southern offices.

We specialise in providing IT solutions and support to businesses to ensure they use technology effectively and efficiently and can focus on what they do best – running their business.

About Us

See How We’ve Helped Businesses Like Yours With Their Managed IT Services

Over the past 30+ years of business we’ve helped thousands organisations with their IT and many rely on us to not only sure that their IT is working, but also to keep it updated and help them plan their future IT strategy. Here’s a just a few that we’ve helped…

AP Robinson

Watch our video case study to see how we helped Grimsby based accountants, AP Robinson review their IT Infrastructure and move to the cloud to support business growth.

Ulrick & Short

Watch our video case study to see how we helped Grimsby based accountants, AP Robinson review their IT Infrastructure and move to the cloud to support business growth.

Thornbridge Brewery

Watch our video case study to see how we helped Thornbridge Brewery update their IT infrastructure and manage their with hardware and network support.