BUSINESS IT SUPPORT

Managed IT Support Services

As a leading Microsoft Solutions partner, with over 30 years experience of provding IT support, we help businesses reduce IT issues and drive effciency with IT support, modern workplace solutions, IT implementations and free advice.

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Delivering Results That Matter

We don’t just deliver solutions—we deliver results that matter. Our proven process ensures we address the root causes of your challenges, implementing strategies designed to free up your time, streamline operations and equip you with tools that enhance decision-making. With ongoing support, we help refine and improve solutions to keep pace with your evolving needs.

How Out IT Support Service Works

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We Discover Your REAL IT Challenges

Most businesses don’t realise the full impact of their IT inefficiencies—until they become major roadblocks. Our free consultation process goes beyond surface-level diagnostics. We talk to your leadership team, survey your staff, and conduct a deep dive into your infrastructure to uncover the hidden IT challenges slowing down your business. Whether it’s outdated systems, security vulnerabilities, or recurring technical frustrations, we pinpoint exactly what needs fixing.

We Solve Your Biggest IT Problems

Using our proven approach to IT implementation, we address your most pressing IT concerns. First, we Stabilise your IT environment by fixing inefficiencies, improving security, and ensuring everything runs smoothly. Then, we help your team Adopt best practices and new solutions through tailored training. Finally, we Enable your business to scale with a long-term IT strategy that keeps you ahead of future challenges.

Proactive Support To Prevent Issues

Reactive IT support leads to downtime, lost productivity, and frustrated employees. Our Managed IT Services focus on proactive monitoring and prevention—identifying potential issues before they disrupt your business. From security updates to system optimisations, we keep your IT running at peak performance so you can focus on growing your company, not troubleshooting IT problems.

Free End-User Training

Technology is only as effective as the people using it. That’s why we offer a range of free webinars to help your team get the most out of their IT systems. Whether it’s cybersecurity best practices, Microsoft 365 tips, or cloud-based productivity tools, our expert-led sessions keep your employees informed and empowered. Check out our upcoming webinars to see how we can support your team’s IT knowledge.

Ongoing Improvements & Strategy Planning

IT isn’t a one-time fix—it’s an ongoing journey. We work with you to align IT with your business goals, ensuring your technology scales with your growth. With regular reviews, roadmap planning, and expert guidance, we don’t just keep your IT running—we help it drive efficiency, innovation, and competitive advantage.

Our Proven Action Plan: Stabilise, Adopt, Enable

IT shouldn’t be a daily frustration—it should be the engine that powers your productivity and growth. That’s why we don’t just fix problems, we apply a proven process that transforms the role IT plays in your business. Here’s how we do it:

Stabilise – Eliminate Downtime and Disruption

We start by removing your team’s daily IT headaches. From slow networks and outdated hardware to recurring support tickets, we stabilise your entire IT environment. This means ensuring everything is fast, secure, and built to best-practice standards. No more guessing, no more patchwork solutions—just a solid, dependable foundation that your team can rely on.

Secure your infrastructure and remove vulnerabilities
Eliminate bottlenecks that hinder day-to-day work
Establish a baseline of system performance and uptime

Adopt – Empower Your Team to Work Smarter

Once stability is achieved, it’s time to help your team embrace the tools they already have—or the ones we implement together. With focused training tailored to roles and workflows, we ensure every team member is confident and capable, not just compliant. This isn’t change for change’s sake—it’s about making systems work for your people, not against them.

Regular webinars to help your team use their IT tools better than ever before
Increased system usage and user confidence
Turn IT systems into productivity boosters, not barriers

Enable – Scale Your Business with Technology That Works

Now we’re unlocking real growth. With a stabilised and well-adopted system, we identify further process improvements, automate manual tasks, and help your team do more with less. Whether it’s streamlining data flow between departments or building custom reporting dashboards, we help your IT infrastructure support your business—not slow it down.

Identify and automate key manual processes
Build scalable systems that grow with your business
Enable continuous improvement, without reinventing the wheel

Elevate Your IT with Our Core Packages

Each of our IT support packages—elevate Assist, elevate Essentials, and elevate Infinity—is designed to provide the level of support, expertise, and proactive management your business needs to enhance productivity, reduce downtime, and scale confidently.

elevate Assist

£250 per user, per year

Designed to support organisations with an in-house IT team or manager.
Support for servers and core infrastructure.
NOC services for servers and core infrastructure.
Up to 25 days holiday cover including end-user support.
Minimum 25 users

Build Your Plan

elevate Infinity

£800 per user, per year

Designed for business who want to drive growth and efficiency.
Support for end users, including devices and core business software.
NOC services for core infrastructure and end-user devices.
Unlimited projects from our elevate Infinity project packs.
Minimum 25 users

Build Your Plan

elevate Essentials

£500 per user, per year

Designed for organisations without any internal IT resource.
Support for end users, including devices and core business software.
NOC services for core infrastructure and end-user devices.
New user device set up included.
Minimum 10 users

Build Your Plan

Our Clients' Experiences in Their Own Words

"Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business."

Judi Everatt

Finance and IT Director

"Our IT system and software solutions also enable us to make quick, informed decisions based on up-to-date information. This ultimately allows us to the time and head space to grow the organisation both organically and via acquisition."

Jason Cicero

Group CFO

"HBP’s solutions have saved us 28 hours per week, significantly improving our operational efficiency and allowing us to focus on growing our business."

Stef Northfield

General Manager

“We’ve seen significant time savings thanks to the streamlined processes. The IT solutions allow us to do more with less, which is critical in our fast-growing environment."

Willem Lewis

Operations Director

“I’ve gone from a small team of 20 users to managing IT for 450 users, and we’re ready to add more. The HBP Group has allowed us to stay ahead of the curve, so we’re not playing catch-up with our technology.”

Mick Pike

IT Director

"We believe HBP will support the growth of our business long term. We had to have the confidence that HBP could support us and support us long term, plus support us in the growth of our business to handle any IT projects that we had."

Andrew Robinson

Managing Partner

"As we we’re growing as a company, we thought it was about time we had a serious well known partner that could deliver."

Richard Stott

Managing Director

"Through the whole process and leading up to the implementation was very easy, we felt comfortable once we’d visited the site, I could see the teams there, I could see the people and I could understand how your service would fit with our business."

Simon Walkden

Chief Operating Officer

“Having approached a few different companies, The HBP Group was the first one that offered to come to site, that really seemed to take the time to understand how CCLG works and what we needed from an IT solution.”

Ashley Gamble

Chief Executive

Why Choose The HBP Group?

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Over 30 Years' Experience

We have been providing IT support and IT solutions to businesses for over 30 years, which means we have an IT support team full of both knowledge and expertese. We work with some of the largest IT vendors in the world including Microsoft, WatchGuard, Sophos, Altaro and HP, allowing us to offer high quality IT solutions for businesses across the UK.

Free Consultation Process

Our consultation process allows us to cover the real challenges your business is facing as well as understanding the impacts of these challenges. We'll work closely with your team to understand the challenges your users are facing, how your IT system is currently configured and what plans need to be in place for the future. And all of this is completely free!

Implementation, Training & Support

Our highly-trained and accredited teams can handle every part of your IT solution. From our initial consultation process, through to implementation, training and on-going support; we provide it all.

Where are you based and do you cover my location?

We are a UK based company who provide managed IT support and services across country. Because the vast majority of our work is carried out remotely this means that the location(s) of our customers is not a problem.

We have physical offices in Scunthorpe (North Lincolnshire), Hull (East Yorkshire), Peterborough (Cambridgeshire) and Romsey (Hampshire) as well a staff located throughout the UK.

How much does IT support cost?

Our pricing is based on a per-user, per-year model. Costs range from £250 to £800 per user per year, depending on the plan you select and any customisation you add. Use our calculator to get an accurate quote for your business.

Is there a minimum number of users required?

Yes. For our elevate Essentials package we require a minimum of 10 users and for elevate Infinity (all-inclusive package including projects) and elevate Assist (to support in-house IT teams) the minimum user count is 25.

How much can I customise one of your IT support packages for my business?

Our managed IT support service cover every element of your IT network and infrastructure. However, if your IT network setup doesn't fit our IT support packages we can create custom pricing to match your requirements.

Who are The HBP Group?

The HBP Group is made up of HBP Systems Ltd (Scunthorpe and Hull), Kamarin Computers Ltd (Peterborough) and Jugo Systems (Romsey). Collectively we work together as The HBP Group, allowing us to provide IT solutions across the UK.

With over 30 years experience, over 10,000 activie end-users and recognition from some of the leading names in IT, we are one of the leading IT companies in the country.

You can find out more about The HBP Group on our About page or Meet Our Team.

BUSINESS IT SUPPORT

Managed IT Support Services

Delivering Results That Matter

40%

£1M

£100K