Customer Support Coordinator

HBP Systems
Quick view about this role
Full Time
£22,000 - £25,000
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Are you IT savvy and interested in a role combining customer service and sales support?

Do you have a passion for IT with a forward-thinking mindset?

Then this role may be the one for you!


Who are we?

HBP Systems are part of the HBP Group of companies. We’re the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support accounts software and EPOS solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency.


What will the role include?

In this role, you will be working with our sales team to generate and deliver sales and account management support to our existing customers and prospects. Based in our North Lincolnshire offices with the option for some remote working (2 days home/3 office) following a successful induction and probationary period.

You will be responsible for preparing, managing, and processing day-to-day orders as required from our customers and supporting our team.

In this key role, duties will include:

  • Supporting the sales team with the management and processing of customer orders
  • Creating all necessary paperwork as part of the sales cycle for use both internally and externally
  • Updating the company CRM system is updated with details of sales activity, appointments, and sales opportunities
  • Being responsible for quality control with our sales processes and account management, ensuring that all documents and information are in place and up to date.

Skills & Experience

The ideal candidate will have previous customer service experience ideally within the Tech/Telecoms Sector or in a business-to-business sales environment.

We are looking for someone well organised, IT savvy, with a keen eye for detail, who has phone handling and helpdesk customer interaction experience.

Does this sound like you?


Why work for us?

As well as all the normal stuff, we think HBP is an amazing place to work!

We believe that our people are our most valuable asset, and we are always looking for ways to improve our employee experience. That’s why we’re currently working towards Best Companies to work for accreditation. So, on top of the normal benefits, we think some of the amazing reasons to join us are:

  • 28 days of holiday, plus bank holidays = 36 days holiday total!
  • A pro-active team of staff who organise regular social events and sporting activities
  • Free fruit in the office every week and hot lunches provided
  • A friendly inclusive environment across the whole office
  • Charity activities to raise money for staff selected causes
  • Support and guidance from your very first day!
  • Casual dress code so you feel comfortable to be yourself!
  • Company events
  • On-site parking
  • Sick pay
  • Wellness programmes

If you think you fit the description above and you like the sound of what we have to offer…then this could be a great opportunity for you to join a growing, well-established business and progress your career.

Closing Date: 30 June 2022
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Job Types: Full-time, Permanent

Salary: £22,000.00-£25,000.00 per year


  • Additional leave
  • Casual dress
  • Company events
  • Discounted or free food
  • Flexitime
  • On-site parking
  • Sick pay
  • Wellness programmes


  • Monday to Friday

Application question(s):

  • Do you have experience of working in an IT/Tech environment?


  • Sales experience, ideally within a B2B environment: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)


Apply on Indeed >

Why Work For Us?

If you’d like to know more about why you should work for The HBP Group then find out more by following the link below…

Find Out More>

Some of our most popular perks and benefits…

We provide everything we can to keep you motivated and to help you enjoy your working life. You are the company’s most valuable asset and some of the benefits we offer to our staff are…


28 Days Holiday Allowance

Plenty of holiday allowance (plus the bank holidays) to give you a chance to refresh and rewind throughout the year.


A personalised development plan

A training plan which is tailored to your needs to help you flourish and develop in the areas which matter the most.


Maternity Support Package

We love welcoming new additions to the HBP family but we also like looking after our mums at any of these important moments too.


Bi-Annual Appreciation Parties

Twice a year we feedback to everyone about our peformance as a company and have a good ol’ knees up too!


Heads, Boobs and Balls

We provide paid-for sessions with our mental health counsellor as well as breast/testical checks for anyone that needs them.


The HBP Group Wardrobe

Every member of staff can choose up to 8 items of clothing from our selection of polos, shirts, jackets and fleeces.


Free Food & Drink, Everyday!

Our staff kitchen provides our team with hot drinks and freshly cooked jacket potatoes every single day.


Matched Charity Fundraising

Every year the charities we support are chosen by our staff and we match every penny that’s raised throughout the year too.


Christmas Bonus Scheme

To recognise the efforts of people thorughout the business we save a special financial treat for a special time of year.


Wellness Wednesdays

Our regular sessions help staff look after everything from physical health, finance health and mental health.


Themed Celebration Days

We make those special days throughout the year extra special with office themed celebrations whenever we get the excuse to!


Environmental Policies & Projects

We take our responsibilities seriously and are always looking for ways to improve the work we already do in this area.