How To Change a Mailbox to a Shared Mailbox in Microsoft Office 365

March 24, 2022 | 2 min read | Microsoft Office 365

In this video, Callum from The HBP Group explains how to change a regular Office 365 mailbox to a shared mailbox. If you prefer to find out how to do this with written instructions, we have included these further down the page.

Step-by-Step Guide

Stage 1: Converting a mailbox to a shared mailbox

In order to change a mailbox to a shared mailbox you will need to have access to the Office 365 admin centre.

1) In the Office 365 admin centre click on the “Exchange” option in the left hand menu under the “Admin centers” heading.

Convert a Mailbox to a Shared Mailbox

2) Once the mailbox list opens click on the user account which you wish to convert and then click on “Convert to shared mailbox” and then “Confirm”.

Convert a Mailbox to a Shared Mailbox

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