If you could click your fingers and stop those repetitive break-fix IT issues from happening in the first place, wouldn’t you? That’s why we have Tech Wise. Through constant monitoring in the background of all your operations, we perform regular updates and patches to systems on a large scale to all customers, so you’ll never have to wait for them and we implement and maintain best practice IT and cyber security policies to reduce breaches.
— With an Accredited IT Expert —
Book a consultation with one of our highly accredited IT experts, so we can discuss your needs and support you in finding a solution that will help you in the here and now – and long into the future.
Managed IT Support / Tech Wise
When you think of IT support, you’ll probably immediately imagine the traditional break-fix model – an IT issue happens, your teams wait until it becomes a real issue for them and they can’t work anymore before they tell someone about the issue, there’s a natural delay in response from someone in support and then actioning a fix. It’s timely and costly when you think about how inefficient is.
With Tech Wise, we prevent many of those break-fix issues happening in the first place by ensuring necessary updates happen frequently and we protect your systems with regular patching and maintenance.
So many of today’s IT issues wouldn’t be issues in the first place if people updated their systems, but that is unlikely to ever be a reality if you rely on your teams to action such things. Instead with Tech Wise, we’ll ensure all vital elements of your IT network are monitored and managed to prevent issues occurring in the first place.
We perform regular updates and patches to systems within the recommended 14-day time period, protecting your network from potential downtime and we implement and maintain best practice IT and cyber security policies, to reduce the risk of staff mistakes which could lead to a cyber breach, so you can have peace of mind that everything that needs to, is running in the background.
You won’t even know we’re there most of the time, but we’ll keep everything running in the background as it should so you can focus on your teams and your business.
If you’re not sure where to start, book a consultation above, or request a free IT review, where we’ll learn everything we need to know about your business so we can best advise.
Our dedicated team perform all patching, software updates and firmware updates in line with guidance from Cyber Essentials, which is the recommended level of security needed in the UK to keep your systems protected.
We’ll proactively keep your systems updated, not just when it’s absolutely essential. We’ll keep your servers and workstation operating systems, applications and security systems updated as often as every 14 days.
We’ll reboot user devices and roll out security policies across your entire network so you know your systems are protected, and we’ll implement best practice policies for software and hardware devices, like firewalls and 2FA.
For your peace of mind, there’ll be 24/7 remote monitoring of all core infrastructure components, software, processes and end-point devices. Plus, you’ll get automatic alerting to our Tech Fix team if any issues or warnings occur.
Advantage Finance provide finance for car loans for used cars, with over 170 staff working for them. See how we supported IT Infrastructure Director, Mike Walker, and his team with proactive IT solutions and their cyber security strategy.
More Customer Stories >We didn’t want to pass everything over to them to manage but to work alongside us.
You’ll speak with an expert from our Professional Services team so we can understand your business’ goals.
Once we’ve accessed your network, one of our highly skilled IT engineers will complete a fully detailed map of your IT.
Our teams will then create a visual diagram of your current setup, so we can idnetify any gaps that will inhibit growth.
We’ll feedback to you, either in person or via video call. We’ll explain and show you your exact current position.
Finally, we’ll give you expert recommendations and we’ll get to work with you, helping to future plan and proof.
Every journey with us starts with our free IT or cyber strategy review. A fully accredited Microsoft engineer and consultant assesses your current set up, and will help you understand your areas of weakness or concern.
We invest in our team, so people can be confident when they invest in us. Regardless of the specific area, our IT teams are highly trained and accredited and are experts when it comes to their technical fields.
It’s critical for your business that issues are resolved quicker than ever, which is why we pride ourselves on our exceptional SLAs. Not only those, but our market-leading XLAs too, helping deliver a world-class service.
We don’t just use our expertise, knowledge and industry best practise, but we deliver our services using market-leading Remote Monitoring and Management and support tools that most IT companies simply don’t have.
All our projects are fully planned and documented, which is key in alleviating pressure from you and your teams. Our project plans are detailed and cover every base, and you’ll have final sign off of every detail.
Unlike smaller IT support providers, we don’t mix and match the roles of our team. We have a fully staffed IT support desk that focus entirely on answering customer calls, resolving queries and issues.
To ensure that you have a dedicated point of contact within The HBP Group that is always reachable, we assign you a highly-experienced Account Manager who oversees our support contracts with you.
When you outsource IT, we get to use our knowledge and expertise to be impartial once we know your business and goals. We’ll be the sounding board to help you navigate big decisions, or complement existing teams.
At The HBP Group, we pride ourselves on the high levels of support we provide to our customers. Not only are our response and fix times and customer satisfaction retention figures among the highest in the industry, but we actually focus our time on stopping IT issues happening in the first place, eliminating the never-ending cycle of break-fix IT.
Our managed IT Support services are supported by a wide range of specialisms that help businesses focus on what they do best – running their businesses. Our services include managed IT, proactive IT support, additional IT resource services, IT consultancy, business continuity services, IT procurement, cyber security and modern workplace consultancy.
About The HBP Group >
Whether you’re looking to find out more about our Managed IT Services, IT support and IT soultions or would like a guide to read up on at another time, then our brochure will provide you with all of the information you need.
We’ve worked with thousands of businesses, supporting them with IT and technology. With a 99% customer satisfaction rate and 97% customer retention rate, see what our customers have to say about how we help them, from consultation, installation and support for all types of businesses including on-premise, cloud based systems and hybrid IT solutions.
When there was the move into working with you guys, I was very impressed with the vision for the company, the partners that you work with. I think the advice that we’ve always had has always been very sound, very methodical.
We changed everything and of course appointed HBP to support us going forward. The best thing is when somebody rings me in my office and says “this isn’t working” I just say “ring HBP”. That is absolutely the best thing having reliable support.
Working with The HBP Group has been a great experience and I would recommend them to other businesses that are looking for an IT provider that takes the time to understand you and come up with the solutions that you want.
