Tech Fix is the traditional IT support that every business will always need. Our expert technical team are here to help you with those issues that occur that must be fixed as quickly as possible, so your teams can carry on with their days. Time is money in business, which is why we commit to such impressive service levels, boasting 1-hour response times and 8-hour fix times, so there is minimum disruption and downtime for your business.
— With an Accredited IT Expert —
Book a consultation with one of our highly accredited IT experts, so we can discuss your needs and support you in finding a solution that will help you in the here and now – and long into the future.
Managed IT Support / Tech Fix
The reality is, you’ll probably always need break/fix IT support. But, the reality doesn’t need to be that it’s a lengthy process, with the same IT issues happening over and over.
We know there will always be a need for IT support in the traditional sense, no IT infastructure and technology systems are completely devoid of ever having issues, but when they do we are entirely committed to fixing the problem and fixing it fast. Then, helping to empower your teams to manage those risks in future with training and support so they can avoid them happening again.
We focus equally on proactive support and focussing our efforts on maintaining and protecting your systems and data – working day-in and day-out, in the background and if you do pick up the phone to reach us, you’ll be speaking to an accredited engineer within seconds and not call handlers.
At The HBP Group, we won’t just tell you how good our IT support teams are, we can show you – with industry-leading service and experience levels.
As a leading IT service provider with over 30 years’ experience, over 650 customers, the highest Microsoft accreditation level you can get and more IT engineers than most IT companies have staff, your IT systems will be in safe hands with us.
Does this sound like what you’re looking for? Maybe you’re not sure where to start? If you’re not sure, book a consultation above, or request a free IT review, where we’ll learn everything we need to know about your business so we can best advise.
We have average response times of less than 30 minutes and fix times of under 2.5 hours – well below industry standards and a level of performance which leads to a 99.7% satisfaction scores from our customers.
By splitting out the urgent IT fixes from those less urgent “how do I…?” types of IT support questions, it means you and your teams can be confident that their queries will be addressed quickly and resolved fast.
For businesses that need break/fix support, you can feel confident knowing our IT service desk provides the fastest response times possible, with more IT engineers than most IT support companies have staff.
As well as that direct line of communication, you’ll also benefit from a wealth of instant access online resource. We create regular videos to help users get the most from their technology.
When AP Robinson looked ahead and considered its expansion over a five-year period, it foresaw not only that the profession and the business would change considerably, but also that IT would play a significant role in that change – which is why they partnered with us as their IT support company.
More Customer Stories >As well as being friendly, helpful and courteous, they work quickly, and speed is important to us.
You’ll speak with an expert from our Professional Services team so we can understand your business’ goals.
Once we’ve accessed your network, one of our highly skilled IT engineers will complete a fully detailed of your IT.
Our teams will then create a visual diagram of your current setup, so we can idnetify any gaps that will inhibit growth.
We’ll feedback to you, either in person or via video call. We’ll explain and show you your exact current position.
Finally, we’ll give you expert recommendations and we’ll get to work with you, helping to future plan and proof.
Every journey with us starts with our free IT or cyber strategy review. A fully accredited Microsoft engineer and consultant assesses your current set up, and will help you understand your areas of weakness or concern.
We invest in our team, so people can be confident when they invest in us. Regardless of the specific area, our IT teams are highly trained and accredited and are experts when it comes to their technical fields.
It’s critical for your business that issues are resolved quicker than ever, which is why pride ourselves on our exceptional SLAs. Not only those, but our market-leading XLAs too, helping deliver a world-class service.
We don’t just our expertise, knowledge and industry best practise, but we deliver our services using market-leading Remote Monitoring and Management and support tools that most IT companies simply don’t have.
All our projects are fully planned and documented, which is key in alleviating pressure from you and your teams. Our project plans are detailed and cover every base, and you’ll have final sign off of every detail.
Unlike smaller IT support providers, we don’t mix and match the roles of our team. We have a fully staffed IT support desk that focus entirely on answering customer calls, resolving queries and issues.
To ensure that you have a dedicated point of contact within The HBP Group that is always reachable, we assign you a highly-experienced Account Manager who oversees our support contracts with you.
When you outsource IT, we get to use our knowledge and expertise to be impartial once we know your business and goals. We’ll be the sounding board to help you navigate big decisions, or complement existing teams.
At The HBP Group, we pride ourselves on the high levels of support we provide to our customers. Not only are our response and fix times and customer satisfaction retention figures among the highest in the industry, but we actually focus our time on stopping IT issues happening in the first place, eliminating the never-ending cycle of break-fix IT.
Our managed IT Support services are supported by a wide range of specialisms that help businesses focus on what they do best – running their businesses. Our services include managed IT, proactive IT support, additional IT resource services, IT consultancy, business continuity services, IT procurement, cyber security and modern workplace consultancy.
About The HBP Group >
Whether you’re looking to find out more about our Managed IT Services, IT support and IT soultions or would like a guide to read up on at another time, then our brochure will provide you with all of the information you need.
We’ve worked with thousands of businesses, supporting them with IT and technology. With a 99% customer satisfaction rate and 97% customer retention rate, see what our customers have to say about how we help them, from consultation, installation and support for all types of businesses including on-premise, cloud based systems and hybrid IT solutions.
When there was the move into working with you guys, I was very impressed with the vision for the company, the partners that you work with. I think the advice that we’ve always had has always been very sound, very methodical.
We changed everything and of course appointed HBP to support us going forward. The best thing is when somebody rings me in my office and says “this isn’t working” I just say “ring HBP”. That is absolutely the best thing having reliable support.
Working with The HBP Group has been a great experience and I would recommend them to other businesses that are looking for an IT provider that takes the time to understand you and come up with the solutions that you want.
