Our Service Level Agreement or SLA is 1 hour response time and 8-hour fix time. At VisiSoft we have average response times of less than 30 minutes and fix times of under 2 1/2 hours – well below industry standards and a level of performance which leads to a 99.7% satisfaction scores from our customers. We also provide emergency support contracts that covers weekends as we know that weekends can be your busiest times.
info@visisoft.co.uk
